Support
Help with Pocket Puzzles: Offline Games
Something not working, or an idea for the games? Write to us and we will reply as soon as we can.
Email pixelwinlabs@gmail.comCommon questions
I reinstalled the app and my progress is gone
Progress is saved on your phone, not in an account. It comes back after a reinstall only if backup is switched on in your phone's Google settings and a backup had been made before the app was removed. Android makes these backups about once a day, on Wi-Fi while charging.
The "Watch an ad" buttons are missing or nothing happens
Ads need an internet connection. Without one the app hides the ad offers and everything else keeps working. If you are online and still see no offers, wait a minute: an ad may not be available right away. Extra chances can also be bought with coins.
How do coins, hints and undos work?
You earn coins by finishing levels and games, from the daily reward, the daily missions and trophies. A hint costs 25 coins, with at most three hints per level. Each game gives three free undos; further ones cost 40 coins. A second chance after failing costs 150 coins or one watched ad.
The app froze or showed something wrong. How do I report it?
Open Settings, scroll to About and tap Problem reports. Tap Copy all, paste the text into an email to us, and add a line about what you were doing. That text tells us exactly what went wrong.
How do I turn off the music, sounds or vibration?
Open Settings from the gear icon on the main page. Music, sound effects and vibration each have their own switch, and there is a master volume.
How do I stop personalised ads?
In your phone's settings open Google, then Ads, and turn off ad personalisation or delete your advertising ID. See our privacy policy for details.